
As the purchaser and shipper for Living Design Studios I'm constantly dealing with receiving and sending very fragile goods. At times it's been a strenuous uphill battle dealing with the freight companies who've damaged everything from our raw materials (mainly copper sheets) to our invaluable, handmade, one of a kind finished products.
Today I was able to breathe a giant sigh of relief after meeting with Cheryl from ShockWatch. It was only yesterday that I even found this company, which specializes in freight damage prevention. I was immediately intrigued when I read the following phrases from the ShockWatch website
"Implementation of this damage prevention program provides psychological reinforcement of proper handling procedures and changes the behavior of material handlers. It provides a highly visible deterrent to mishandling throughout the supply chain....These effective, attention-getting devices act as a strong visual deterrent to unacceptable handling, no matter what you're shipping."
ShockWatch has a line of various impact indicators, magnetic date/time shock monitoring devices and labels made for attaching to the outside of every shipment (before falling into the hands of often unreliable freight carriers). When a shipment arrives damaged, some sensors indicate the mishandling of freight with a red bar indicating tilt or impact, others tell you the degree of tilt and some the exact time and date the freight was hit with a heavy impact. To be more specific, the MAG2000 attaches to any shipment more than 100lbs and constantly reads the time and date on the screen. When the device records a heavy impact the spring is activated and the clock stops so as to record the exact moment damage to your freight occurred.
After countless hours dealing with shipping claims, denials, resubmissions and the beloved final salvage negotiations over the years, we're hoping ShockWatch will give us some more leverage when trying to recoup costs for damaged freight. Currently the Carmack Amendment to the Interstate Commerce Act affords shippers 30 days to acknowledge a claim and a whopping 120 days to settle up. With such a difficult framework to deal with, clients with damaged goods often end up waiting more than 5 months to get any money for a damage claim.
Freight companies are notorious for initial denials of claims, regardless of their fault. These various affordable sensors can provide a visual cue for carriers to handle with care, and there can be no denial on their part when the MAG2000 let's everyone know the exact date and time damage occurred. Now, we're just waiting for our next big fragile shipment so we can test them out. I just wish we would have found out about ShockWatch sooner, which is why everyone at Living Design Studios wanted to share this product line with all of you !
www.shockwatch.com
